Terms of Service

2. Website Information Is Not Emergency Care

Content on this website is provided for general information, hospital communication, and service discovery. It is not a substitute for emergency care, clinical diagnosis, medical advice, or direct treatment by a qualified healthcare professional.

For urgent medical needs, call our 24/7 SOS helpline at +91 6390001549 / 6390001548 or seek immediate emergency care.

3. Appointments and Online Requests

Submitting an appointment request does not guarantee a confirmed consultation time. Our care coordination team may contact you to verify details, confirm availability, suggest a different specialist, or reschedule based on clinical and operational needs. An online video consultation request is not confirmed until payment has been received and reception has approved the booking. A pending request does not provide access to the consultation room.

4. Video Consultation Cancellations and Refunds

A patient may submit a video consultation cancellation request no later than two hours before its scheduled start. Submitting a request does not cancel the consultation or release its reserved time. Reception will approve or reject the request; if rejected, the consultation remains booked. Contact reception for help when the online request window has closed.

For an eligible paid video consultation, the refund estimate is determined when the cancellation request is submitted: 100% when submitted at least 24 hours before the scheduled start, 50% when submitted from 2 hours up to less than 24 hours before it, and no refund within 2 hours. Patients cannot submit a request inside that 2-hour window. If reception initiates a cancellation, the applicable refund tier is based on when reception records the cancellation.

Reception approval authorizes the refund process; it does not mean that the funds have already reached you. Razorpay refunds are submitted to the payment provider and remain processing until provider confirmation. Refunds for payments received outside Razorpay are issued externally by the hospital and recorded by reception. An unpaid booking has no payment to refund.

5. User Responsibilities

You agree to provide accurate and lawful information, avoid submitting false or misleading details, avoid misusing website forms, and not attempt to disrupt website security, availability, or functionality.

6. Content Ownership

Website text, images, branding, layouts, graphics, articles, podcasts, and other materials are owned by or licensed to KIPS Superspeciality Hospital unless otherwise stated. You may not copy, reproduce, distribute, or commercially use website content without permission.

7. Third-Party Links and Embeds

The website may contain links or embeds from third-party services such as maps, videos, social platforms, captcha providers, or external resources. KIPS Superspeciality Hospital is not responsible for third-party websites, policies, or content.

8. Limitation of Liability

We aim to keep website information accurate and available, but we do not guarantee uninterrupted access, error-free content, or complete accuracy at all times. Use of the website is at your own discretion, subject to applicable law.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the website after updates means you accept the revised terms.

10. Contact Us

For questions about these terms, contact KIPS Superspeciality Hospital at info@kipshospitals.com or visit us at IIM Road, Opp. Eldeco City, Lucknow-226020.